Project – 1

This project explores how service performance and HR-related factors influence customer satisfaction in a call centre environment.

Using a 30-day dataset, the analysis examines the relationship between service level, staffing conditions, and CSAT, identifying a critical threshold where service degradation begins to significantly impact customer experience.

The project demonstrates how HR decisions around staffing and absenteeism can directly affect operational performance and business outcomes.

Project – 2

Coming soon!

Project – 3

Coming soon!